CONTACT SUPPORT
How Can We Help?
Limited Warranty relating to the Albies ‘Inverno’ boot
All Albies Country boots come with a 6 month warranty under the following restrictions:
Albies footwear products are warranted against defects in workmanship and materials. If within 6 months of purchase a defect occurs in an Albies Country branded footwear product as the result of normal use we will repair the defect or exchange the product. Product failures caused by excessive or abusive wear conditions do not qualify for exchange or purchase credit. Within two months of warranty from the purchase date boots with a proven manufacturing fault will be exchanged for a new pair IF the boots don’t show excessive use or damage. Boots within their 6 months warranty period will be repaired and returned to customer with expenses covered by Albies Country if the boots don’t show excessive use or damage.
The Albies Country warranty does not apply to ordinary wear and tear or damage resulting from abuse, negligence, improper repairs, inadequate fit, alterations, modifications or if your boots are used for purposes other than in the manner intended.
Returned boots will only be accepted if they are clean of any dirt and mud and in the original packaging.
Please try on your boots or shoes indoors and with the socks you intend to wear before going outside. Once the tags are removed and the shoes are worn outside they will not be accepted for a return for fit. Fit is not considered a warranty defect.
If you need to return your boots or shoes due to a defect within the 6 month warranty period, please contact the dealer where you made your original purchase. If ordered online please send us an email describing the problem before sending the boots without notification.
As our boots are handmade there are circumstances where we need to send your faulty products for a more detailed inspection. We work with a UK based independent testing and repair centre who will assess your boots and provide us with a report as to whether there is a manufacturing fault or a fault arising from general wear and tear. In the first instance please contact the team on albiescountry@gmail.com or 07548697112. We will discuss your issue and provide you with the course of action you need to follow.